We want you to be completely happy with your cuddly new friends from Fuzzy Friends Toys! If for any reason you’re not satisfied, our returns and exchanges policy is here to make things right, just like a warm plush hug when you need it most.

Note about Licensed Plush & Special Items: Due to licensing agreements and special packaging requirements, our Licensed Plush (including PAW Patrol, Clifford the Big Red Dog, and Dr. Seuss items) and Precious Moments collectibles cannot be returned unless defective. All other plush pals are returnable within 15 days!

Our Easy Returns Process

  1. Request Your Return: Email us at [email protected] within 15 days of receiving your order with your order number and reason for return. (See template below!)
  2. Get Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Plush Pal: Please return items in their original condition with tags attached. Include all original packaging.
  4. Ship It Back: Send your return package to:
    Fuzzy Friends Toys Returns
    4474 Ford Street
    San Jose, US 95113

    We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

  5. Receive Your Refund: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Exchange Instructions

Want to swap for a different fuzzy friend? Follow the same process as returns, but indicate in your email that you’d like an exchange and specify which plush pal you’d prefer instead. We’ll send your new friend as soon as we process your return!

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Fuzzy Friends Toys Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]

For exchanges, I would like: [New Product Name]

Please let me know the next steps at your earliest convenience.

Thank you!
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Refund Information

Refunds will be issued to your original payment method within 5 business days after we receive your return. Shipping fees are non-refundable unless the return is due to our error.

For PayPal payments: Refunds will go back to your PayPal account
For credit card payments: Refunds will appear on your statement within 3-10 business days depending on your bank’s processing time

International Returns

For our international customers (except Asia and remote locations where we don’t ship), return shipping costs are the responsibility of the customer. Duties and taxes paid on original shipments are non-refundable.

Damaged or Defective Items

If your plush pal arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll send a replacement right away or issue a full refund – no need to return the item!

Still Have Questions?

Our cuddly customer service team is here to help! Contact us at [email protected] and we’ll make everything as soft and smooth as our plush toys.

Thank you for choosing Fuzzy Friends Toys! 🧸❤️