Term and Conditions

Welcome to our cuddly corner of the internet! These Terms and Conditions outline the rules and regulations for using our website and purchasing our plush pals. By accessing and shopping at FuzzyFriendsToys.com, you accept these terms in full.

1. General Terms

Our website is operated by Stuffed Toy Store, located at 4474 Ford Street, San Jose, US 95113. By using our site, you agree to these terms and our Privacy Policy.

1.1 Website Use

You agree to use our website for lawful purposes only. You must not:

• Use our site in any way that causes damage or impairs accessibility
• Engage in any data mining or similar extraction methods
• Attempt to gain unauthorized access to our systems

1.2 Age Requirement

Our website is intended for users who are at least 13 years old. By using this site, you represent that you meet this age requirement.

2. Products and Services

We specialize in high-quality plush toys including licensed characters, collectibles, and original designs. Our current collections include:

• Licensed Plush (PAW Patrol, Clifford the Big Red Dog, Dr. Seuss)
• Collectible Series (Precious Moments, Miyoni)
• Original Designs (Flopsies, Meowchi Cats, Magnetic Shoulderkins)
• Themed Collections (Dinosaurs, North American Animals, Aquatic Animals)

2.1 Product Descriptions

We make every effort to display our products accurately. However, colors may vary slightly due to monitor settings. All sizes and measurements are approximate.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’ll receive an order confirmation email. This represents our acceptance of your order and the creation of a contract between us.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your credit card information.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after shipping
• Free Shipping: via EMS for orders over $50, delivered within 15-25 days after shipping

4.2 Processing Time

Orders are processed within 1-2 business days. Delivery times begin when your order ships, not when you place it.

4.3 Shipping Areas

We ship worldwide except to Asia and some remote locations where we don’t ship. International customers may be responsible for customs duties and taxes.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely happy with your cuddly new friends! Our standard return policy allows returns within 15 days of receiving your order, with these exceptions:

• Licensed Plush and Precious Moments collectibles cannot be returned unless defective
• Items must be in original condition with tags attached
• Original packaging must be included

5.2 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for our approval and return instructions
4. Ship items to: Fuzzy Friends Toys Returns, 4474 Ford Street, San Jose, US 95113

5.3 Refunds

Refunds will be issued to your original payment method within 5 business days after we receive your return. Shipping fees are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining its confidentiality and all activities under it.

6.2 Accurate Information

You must provide accurate, complete information when placing orders, especially shipping details.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding your use of our website and purchase of our products.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

Note: Many of our products feature licensed characters. These are used with permission from their respective owners and remain their intellectual property.

8. Limitation of Liability

Fuzzy Friends Toys will not be liable for any indirect, special, or consequential damages arising from your use of our website or products. Our maximum liability for any claim related to your purchase is limited to the purchase price of the product in question.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website. Continued use after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of California, USA. Any disputes will be resolved in the courts of Santa Clara County.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact our cuddly customer service team at:

Email: [email protected]
Mailing Address: 4474 Ford Street, San Jose, US 95113

Last Updated: [Insert Date]